Introduction & Background
The purpose of this policy is to outline how 5 Star Tennis Holidays Ltd has established measures to protect your privacy and information rights.
We recognize that you have rights as a ‘data subject’, and that we have an obligation to uphold these.
This privacy notice aims to outline how we maintain these rights. In particular, it outlines:
- How we collect and process your information
- Why we do this
- How you can exercise your rights;
- Who to contact in the event you’re unhappy with our performance.
Depending on why we have collected your information, your information rights could include –
|Right to be informed||This encompasses the obligation for us to be transparent in how we collect and use your personal data.|
|Right of access||You have the right to access your personal data and supplementary information.|
|Right to rectification||If the information we hold on you is inaccurate or incomplete, you can request we correct this.|
|Right to erasure||You can request we delete or remove personal data where there is no compelling reason us to continue processing|
|Right to restrict processing||You have the right to request we cease processing your data, if:
|Right to object||You have the right to object to our processing under certain circumstances. For example, you can object to:
|Rights relating to automated decision making including profiling||Where we apply automated decision making, we must
Information related to automated decision making is contained later in this notice.
Information we collect
Please find below a summary of the information we collect and how we use this to deliver services to you.
|Information we collect||Why we collect this||How we process this|
Basic Contact Information
Credit & Debit Card Payments over the phone
|This is a legitimate interest to provide the service to our clients to make the booking||Clients passport details are used to secure all flights & selected self-catering accomodation require this before arrival
Clients contact information is required to perform the booking process
Are entered into WorldPay secure system
Transfer of data
If any personal data is required to be sent to our suppliers to perform the booking, the data is protected with an encrypted password unique to your booking.
Retention of data
5 Star Tennis Holidays Ltd retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us – details provided in the ‘Contact’ section.
Securing your information
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your passport details is controlled by a password and user name that are unique to you.
- we store your personal data on a secure system which is controlled by a password & user name that are unique to you.
We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access. We only allow certain authorised employees to have access to your personal information who need to use it to fulfil their job responsibilities.
We recognize that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.
If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case by email, to firstname.lastname@example.org
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):
M Lawrence is our data controller, can be contacted as follows: 0333 3446 510 or email email@example.com